In response to the coronavirus pandemic, in the past 10 weeks South Western Railway have processed the same number of refund requests that would normally be made in a year. Of the 34,000 claims made, more than 75% of requests have been processed, with around 8,000 currently outstanding.
Claims can be made on the SWR website here. These can be backdated for up to 56 days. For full details on the status of applications and expected processing completion date are also available on their website.
The pandemic has delayed processing payments for passengers affected by December strike action. However SWR have now begun to contact those deemed eligible for compensation. They have also launched a Strike Compensation Scheme eligibility checker which is now live. This tool allows customers to check whether their journey or route is eligible for compensation and is available here.
In the first phase of processing compensation claims for the strike action, SWR will contact season ticket holders (valid for a month or longer) where they have complete sales records and accurate contact information. This phase is expected to take several weeks.
In Phase Two, all other customers who travelled with SWR during the industrial action in December will be able to apply for compensation by submitting their details through the SWR online system.